Terms and Conditions and Repair Policy

1. Authorization to Inspect and Repair

You authorize Repair Tool and its technicians to receive, inspect, diagnose, test, and repair the device described in your intake. You confirm that you are the owner of the device or have permission from the owner to request service.

2. Diagnostic Findings and Estimates

Initial repair information, turnaround times, and shipping quotes are estimates only. A final diagnosis may reveal additional damage, liquid exposure, board-level faults, prior repair issues, or unavailable parts that affect the final repair scope, timing, or price.

3. Data Backup Responsibility

You are responsible for backing up all data before shipping or dropping off your device. While we aim to preserve customer data whenever possible, repair procedures may require component replacement, software restoration, reset, or testing that could result in data loss.

4. Passcodes, Activation Locks, and Security Features

You remain responsible for removing or managing security restrictions that prevent authorized diagnostics or testing, including passcodes, account locks, activation locks, MDM restrictions, and device pairing restrictions. Devices that cannot be tested due to locks may be returned without full verification of repair success.

5. Shipping and Transit Risk

If you use a shipping label generated through our portal, we will attach the selected rate and shipment details to your intake. You are responsible for securely packaging the device before handoff to the carrier. Transit delays, carrier scanning gaps, weather events, customs issues, and delivery exceptions are outside our direct control.

• Use adequate padding and rigid packaging.
• Do not include unrelated accessories unless requested.
• Keep tracking numbers and shipment confirmations for your records.

6. Repair Outcomes and Limitations

Some devices cannot be fully repaired because of severe board damage, unavailable parts, prior repair complications, manufacturer restrictions, or intermittent faults that do not reproduce during bench testing. We do not guarantee that every device is repairable.

7. Replaced Parts and Cosmetic Condition

Repair work may involve new, refurbished, reclaimed, or functionally equivalent replacement parts depending on availability and the repair plan offered to you. Pre-existing cosmetic wear, frame bends, cracks, stripped screws, prior adhesive damage, or water indicators may limit the quality or durability of a repair result.

8. Customer-Supplied Information

You agree to provide accurate contact, device, symptom, and shipping information. We may rely on the email address, phone number, and physical address you provide in the portal for repair updates, shipping coordination, and return delivery.

9. Storage, Abandonment, and Unclaimed Devices

After we notify you that a repair is complete, declined, or awaiting action, you must respond within a reasonable period. Devices left unpaid, unclaimed, or without response for an extended period may be treated as abandoned subject to applicable law and any storage or handling charges disclosed to you.

10. Warranty and Return Issues

If a specific repair includes a limited workmanship warranty, it applies only to the repaired issue and not to unrelated faults, accidental damage, liquid exposure, physical abuse, software tampering, or post-repair impact damage. Warranty review may require the device to be returned for inspection before any remedy is offered.

11. Limitation of Liability

To the maximum extent permitted by law, Repair Tool is not liable for indirect, incidental, special, or consequential damages, including lost data, lost profits, business interruption, sentimental value, or delays caused by parts supply or carriers. Our direct liability is limited to the amount paid for the affected repair service unless a different limit is required by law.

12. Consent to Electronic Communication

You consent to receive repair updates, shipping notifications, payment prompts, and service communications by email and through the customer portal. These communications may include links to status pages, labels, invoices, and return-shipping actions.

13. Policy Updates

We may update these terms and this repair policy from time to time. The version posted at the time you submit an intake will apply to that repair request unless a later version is required by law or expressly accepted by you.